Support

FAQ & Troubleshooting

Common questions and solutions for Platform Network miners and validators.

Getting Started

To start mining on Platform Network, you need:

  • Bittensor Wallet - Create one with btcli wallet new_coldkey
  • Registered Hotkey - Register on Subnet 100 (requires small TAO fee)
  • For Term Challenge: Python 3.10+, Docker, LLM API key (OpenRouter recommended)
  • For Bounty Challenge: GitHub account

Term Challenge

Bounty Challenge

Troubleshooting

!Connection refused error when running CLI

Check that you can reach the platform server:

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curl https://chain.platform.network/health

If this fails, check your network connection or try again later.

!Invalid secret key during registration

The CLI accepts multiple key formats:

  • 64-char hex: a1b2c3d4...
  • 12+ word mnemonic: word1 word2 word3...
  • SURI: //Alice (testing only)

Make sure you're using the secret key, not the public key or hotkey address.

! Docker containers not starting

Verify Docker is installed and running:

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docker ps
docker info

If you see permission errors, add your user to the docker group:

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sudo usermod -aG docker $USER
# Log out and back in
! Agent submission failed

Common submission issues:

  • Missing agent.py entry point in project root
  • Missing requirements.txt file
  • Invalid hotkey or unregistered on Subnet 100
  • Agent doesn't exit properly (missing [DONE] output)

Validate your agent locally first:

1
term validate -a ./my-agent

Still Need Help?